- Material：6061 Aluminum Alloy
- Motor：Ananda 250W Brushless Mid-drive Motor
- Torque: 70 N.m (Why Torque Matters?)
- Tires: 27.5 x 2.4 Spoke Tires
- Transmission System: SHIMANO 9-Speed
- Chain: SHIMANO 9-Speed chain
- Brake: 180mm Front & Rear Tektro hydraulic disc breaks
- Battery: 36V 19.2Ah SAMSUNG Lithium-ion*1
- Speed: 25 km/h
- Mileage: 260 km (PAS 1 level) 150 km (PAS 5 level)
- Maximum Climbing degree: 10°
- Charging Time: about 3-8H (The charging time of the battery depends on the usage of the battery.)
- Display: Ananda TFT D18
- Bike Weight: 25.6 kg (56.43 lbs)
- Gross Weight: 33 kg (72.75 lbs).
- Colour: White, Black, White Orange
Extra Information
- This Electric Bike will be SUPPLIED ASSEMBELD complete with charger and everything you see included.
- Upon arrival, simple attachment of the pedals and the straightening of the handlebar will be required.
Warranty
1.Warranty and Guarantee
The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.
After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.
In order to facilitate customers to quickly solve the problem of accessories, the accessories purchased separately are sold at cost price; therefore, except for DOA, they are not covered by warranty.
Please kindly note: Second-hand ebikes and Modified ebikes are not covered by warranty.
2.Warranty coverage
One of the following conditions does NOT qualify for warranty:
1）Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
2）Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
3）Failure caused by improper use or storage by the user, or accident.
4）The cost of going to other repair shops for repairs without consent.
5）Slight scratches or damage to the outer package box caused by the logistics transportation of the accessories are not warranted.
6）Please contact us and obtain our written approval before sending any item back. Any products returned without acceptance will not be refunded.
7）Consumable parts are not warranted , including tires, saddles, plastic parts, brakes, brakes rotors,brake pads, brake lines, surface scratches, etc.
3.How to apply for warranty
Step 1: Take a picture/short video of your question.
Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to service@engwe-bikes.com.
Step 3: We'll diagnose your problem and if it's clear what's wrong, we'll provide a solution.
Step 4: When comes to issues that can’t be diagnosed in the first place, we will send you the troubleshooting files, it will needs you to detect according to our detection method and provide us with the corresponding videos or pictures, and we will give a solution after receiving the detection videos or pictures.
Step 5: We will verify your order information and delivery address, and reissue the corresponding accessories to you.
